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Claim Handler Service Survey:

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Company: (optional)
Claim Number (optional):
Phone Number: (optional)
E-Mail: (optional)

           (needs improvement)  1     2     3     4     5  (excellent)
Overall Claim Handling               

Claim Entry Personnel:
            (needs improvement)  1     2     3     4     5  (excellent)
    Overall                                     
    Phone Etiquette                       
    Entry speed and accuracy        

Claim Handler:
           (needs improvement)  1     2     3     4     5  (excellent)
    Overall                                     
    Phone Etiquette                       
    Claim Handler Knowledge       

Claim Procedures:
    Did our replacement service meet your expectations?                  Yes   No
    Was your insured pleased with their C.I.S. experience?                Yes   No
    Do you feel C.I.S. provides a benefit to you and your customers?  Yes   No
    Were you billed in a timely manner?                                             Yes   No
 

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